Privacy

How we treat information we receive from others.

Our Privacy Policy

1.  PURPOSE AND SCOPE

This document states publicly the privacy policies adhered to by Sheep Systems.  It was first written on 2008 Sep 12.  There have been no revisions.

2.  INFORMATION RETENTION

2.1  LICENSE RECORDS

2.1.1 IN OUR POSESSION

When Sheep Systems grants a license for one of its products, it retains the following information in its secure database:

License Number, a serial number (not same as License Key)
Date and time license was granted
First name of Purchaser
Last Name of Purchaser
Country of Purchaser
Email Address of Purchaser
State/Region of Purchaser
Name of Product licensed (Bookdog, etc.)
Licensee Name
License Key
Whether or not purchaser wishes to be contacted
Payment Status (Completed, Pending, Refunded, etc.)
Payment Channel (Paypal, Google, cash, check, etc.)
Number of Computers licensed (usually 2)
Gross Payment
Net Payment (what we got, not including Paypal or Google fee)
Sales Tax or VAT payment
Country for whom Sales Tax or VAT was collected
State/Region for whom Sales Tax or VAT was collected
Language in which application was running (English, etc.)
If license is a renewal, the associated old License Number
If license is a duplicate, the License Number of its twin
Transaction ID provided by Paypal or Google Checkout
Remarks, if record had to be entered or edited manually

This information is used for our accounting, business analysis, to identify customers requesting support or License Keys and, very rarely, to send email announcements to users that have allowed this.

2.1.2  IN OTHERS' POSESSION

Although we do not store the following additional information pertaining to each sale, we may have access to it via our merchant account with Paypal and Google Checkout.

Purchaser Street Address
Purchaser Telephone Number

This information might someday be used if, for example, a user requested a telephone call but I lost the phone number.

Note that we never see, and do not have access to, credit card or bank account numbers.

2.2.  SUPPORT RECORDS

We keep archives of email correspondence with users.  This information is used to support users and determine what areas of our products need improvement.

2.3.  APPLICATION DATA

Occasionally we may request that users who have an issue with a product send us data containing their bookmarks, application preferences, crash logs, system configuration, and filtered system logs.  (Our Trouble Zipper tools filter system logs to send only messages generated by one of our applications.)  We retain this information until the issue is resolved or until the user directs us to destroy it.  

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